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Technical Support Analyst
Dexian Asia Pacific
Posted
2 days ago

Bayan Lepas, Penang, Malaysia

Onsite

MYR 3K

Junior Level

Contract

Job Categories

Support IT Consulting Technology Analysis

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Sema Summary

As a Technical Support Analyst at Dexian Asia Pacific, you will provide essential support for SAP Fieldglass users. This role involves troubleshooting technical issues, assisting clients in navigating the platform, and ensuring a smooth user experience. Ideal candidates will have a foundational understanding of IT support and customer relations. This is a contract position located in Bayan Lepas, Penang. Competitive monthly salary is offered.

About Company

Dexian Asia Pacific is a leading company in providing technology solutions and support across various sectors. They focus on delivering excellent customer service and innovative solutions to meet client needs.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Knowledge of SAP products
Strong communication skills
Problem-solving ability

Responsibilities

Provide technical support for SAP Fieldglass
Assist customers with troubleshooting issues
Document and log user inquiries
Coordinate with development teams for complex problems
Ensure timely resolution of incidents
Educate users on system functionalities
Maintain customer satisfaction through follow-ups

Must Have skills

Technical supportSAP FieldglassProblem-solvingCustomer serviceCommunication

Nice To Have Skills

ITIL knowledgeCRM softwareTeam collaborationData analysisAdaptability

Tools Knowledge Requried

SAP FieldglassHelpdesk softwareKnowledge baseEmailChat tools

Job Keywords

technical supportSAPFieldglassITcustomer service

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