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Technical Service Specialist
Semesteria
Posted
2 weeks ago

Bangkok, Bangkok City, Thailand

Onsite

THB 60K

Mid Level

Full Time

Job Categories

Technical Service Support Engineering Customer

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Sema Summary

As a Technical Service Specialist, you will be responsible for providing technical support and service to customers in Bangkok. This role requires a mid-level professional with experience in technical troubleshooting and customer service. You will be working full-time on-site, engaging with clients to resolve issues and ensuring satisfaction. The position is ideal for those passionate about technology and customer support.

About Company

Semesteria is focused on providing innovative solutions and services in the technical field, aiming to enhance customer satisfaction through effective support and expertise.

Core Requirements

Bachelor's degree in a relevant field
Strong technical knowledge
Excellent communication skills
Ability to troubleshoot complex issues
Customer service experience

Responsibilities

Provide technical support to customers.
Troubleshoot and resolve technical issues.
Engage with clients to understand their needs.
Document service requests and resolutions.
Collaborate with engineering teams for solutions.
Educate customers on product usage.
Ensure customer satisfaction and retention.

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceProblem-solving

Nice To Have Skills

Product knowledgeProject managementTeam collaborationTime managementAdaptability

Job Keywords

Technical ServiceCustomer SupportTroubleshootingTechnical KnowledgeCommunication

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