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Technical Service Manager
Synthomer
Posted
4 weeks ago

Kuala Lumpur, Malaysia

Onsite

MYR 6K

Full Time

Job Categories

Management Service Technical Support Customer

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Sema Summary

The Technical Service Manager role at Synthomer involves managing technical service and support for clients in Kuala Lumpur, Malaysia. This position requires expertise in customer engagement and technical problem resolution, ensuring satisfaction and operational efficiency. Strong communication and leadership skills will be essential in driving the team's success and addressing client inquiries. Candidates should possess relevant technical experience, and this role is full-time on-site.

About Company

Synthomer is a leading global manufacturer of specialty chemicals, specializing in polymers and surface solutions.

Core Requirements

Bachelor's degree in a relevant field
Experience in technical service roles
Strong customer support skills
Ability to manage a team
Effective communication skills

Responsibilities

Manage technical service operations
Develop customer relationships
Resolve technical issues for clients
Lead a team of service technicians
Implement customer feedback mechanisms
Enhance product knowledge within the team
Coordinate with other departments

Must Have skills

Technical service expertiseProblem-solving skillsTeam leadershipClient managementEffective communication

Nice To Have Skills

Project managementAnalytical skillsIndustry knowledgeCustomer service experienceNegotiation skills

Job Keywords

Technical ServiceManagementCustomer SupportTeam LeadershipProblem Solving

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