Technical Customer Success Manager
AMPECO
Posted
3 weeks ago
Kuala Lumpur
Remote
MYR 5K
Full Time
Sema Summary
The role of Technical Customer Success Manager at AMPECO focuses on ensuring customer satisfaction by providing technical support and expertise. The manager will work closely with clients to address their needs, resolve challenges, and enhance their experience with AMPECO's products. Experience in customer success or technical support is highly desirable. This position is full-time and located in Kuala Lumpur, offering a hybrid work environment. Candidates should have strong communication skills and a problem-solving mindset.
About Company
AMPECO is a leading company focused on delivering exceptional customer experiences through technology and support services.
Core Requirements
- Bachelor's degree
- Experience in customer success
- Strong technical skills
- Ability to manage client relationships
- Excellent communication skills
Responsibilities
- Manage customer onboarding and training.
- Provide expert advice and support to clients.
- Resolve technical issues in a timely manner.
- Gather customer feedback for product improvement.
- Collaborate with internal teams to enhance service.
- Monitor customer satisfaction and engagement.
- Create documentation and training materials.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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