Technical Customer Success Executive
Mogi I/O
Posted
3 weeks ago
Saket, Delhi
Onsite
INR 30K
Full Time
Sema Summary
The Technical Customer Success Executive at Mogi I/O is responsible for ensuring customer satisfaction and addressing technical issues with OTT/SaaS products. This role requires effective communication skills and a solid understanding of technical support processes. Candidates should be comfortable working onsite in Saket, Delhi. Responsibilities may include liaising with clients, troubleshooting problems, and providing ongoing customer support. Salary is estimated based on the market rate for similar roles in India.
About Company
Mogi I/O specializes in delivering cutting-edge OTT, podcast, and short video applications to enhance user experience.
Core Requirements
- Experience in customer support
- Strong communication skills
- Technical troubleshooting abilities
- Knowledge of software applications
- Ability to work collaboratively
Responsibilities
- Address customer inquiries and issues promptly.
- Provide technical support for software products.
- Assist customers in utilizing the software features.
- Document customer interactions for future reference.
- Collaborate with product teams for feedback.
- Train customers on new features and updates.
- Monitor customer satisfaction and follow up on issues.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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