Technical Care Specialist
Nokia
Posted
last month
Gurugram, Haryana, India
Remote
INR 80K
Mid Level
Full Time
Sema Summary
The Technical Care Specialist provides technical support and maintains customer satisfaction throughout the service lifecycle. Key responsibilities include troubleshooting, project management, and collaborating with cross-functional teams.
About Company
Nokia is a global leader in connectivity technology, committed to advancing connectivity solutions for the AI era through innovation and expertise.
Core Requirements
- Bachelor’s Degree
- 8 to 12 Years Experience
- SDH knowledge
- Basic LAN/WAN concepts
- Customer support experience
Responsibilities
- Support customers across technical operations.
- Lead small technical projects.
- Handle complex customer cases.
- Create knowledge articles and guidelines.
- Troubleshoot technical issues independently.
- Collaborate with R&D on defect resolution.
- Ensure SLA compliance and customer satisfaction.
Benifits
- Flexible working
- Maternity Leave
- Paternity Leave
- Life insurance
- Well-being programs
Must Have skills
Job Keywords
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