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Technical Analyst
Oracle
Posted
last month

Philippines

Remote

PHP 50K

Mid Level

Full Time

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Support IT Cloud Finance Customer

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Sema Summary

As a Technical Analyst, you will provide post-sales support and solutions for Oracle customers. You will be responsible for resolving customer inquiries and facilitating relationships with support teams.

About Company

Oracle is a global leader in cloud solutions, providing technology to help organizations innovate and improve efficiency. They focus on delivering superior customer experiences through advanced computing and software.

Core Requirements

Bachelor’s degree in Finance or related field
3+ years of NetSuite support or implementation experience
Knowledge of ERP/accounting software
Strong understanding of GAAP
Excellent communication skills

Responsibilities

Provide technical support to Oracle customers
Deliver resolutions through calls and emails
Perform complex troubleshooting and analysis
Collaborate with QA and Development teams
Facilitate customer relationships with support
Assist internal employees with escalated issues
Ensure a world-class customer support experience

Benifits

Volunteering opportunities
Medical insurance
Life insurance
Retirement options
Flexible work hours

Must Have skills

Technical support skillsProblem-solvingCritical thinkingCustomer orientationAccounting software knowledge

Job Keywords

Technical SupportERPNetSuiteAccountingCustomer Service

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