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Amdocs

Technical Agent

Amdocs

Posted

3 weeks ago

Pune

Remote

INR 30K

Full Time

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Sema Summary

Amdocs is seeking a Technical & Business Operations Agent in the Pune area for a full-time, hybrid position. The role involves supporting technical and operational tasks to enhance customer satisfaction and service efficiency. Candidates should be prepared to tackle various technical challenges while collaborating with cross-functional teams. This role offers an opportunity to develop skills in a fast-paced environment, making it ideal for individuals looking to grow their career in the technology sector.

About Company

Amdocs provides software and services to communications and media companies, aiding them in enhancing customer experiences and operational efficiencies. They focus on innovation and customer dedication.

Core Requirements

  • Technical knowledge
  • Problem-solving skills
  • Communication skills
  • Teamwork ability
  • Analytical thinking

Responsibilities

  • Manage operational tasks
  • Provide technical support
  • Collaborate with teams
  • Enhance customer satisfaction
  • Solve technical problems
  • Analyze service performance
  • Document operational processes

Must Have skills

Technical supportCommunicationAnalytical thinkingProblem-solvingTeam collaboration

Nice To Have Skills

Customer serviceTime managementAdaptabilityProject managementData analysis

Tools Knowledge Requried

CRM softwareCommunication toolsDocumentation toolsProject management software

Job Keywords

Technical SupportBusiness OperationsCustomer ServiceProblem SolvingTeamwork

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