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Technical Account Manager
Amazon Web Services
Posted
2 weeks ago

Taguig, National Capital Region, Philippines

Onsite

PHP 60K

Mid Level

Full Time

Job Categories

Support Management Technical Customer Sales

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Sema Summary

As a Technical Account Manager at Amazon Web Services, you will be responsible for managing customer engagements, providing technical guidance, and ensuring client satisfaction. The role requires a solid understanding of AWS services to support enterprise customers in the ASEAN region. You will collaborate with various teams to enhance service delivery and client relationships, necessitating strong interpersonal and problem-solving skills. Applicants should possess relevant experience in the tech support field and have a grasp of account management practices.

About Company

Amazon Web Services (AWS) provides a secure cloud services platform, offering compute power, database storage, content delivery, and other functionality to help businesses scale and grow.

Core Requirements

Bachelor's degree in a technical field
Experience in account management
Strong communication skills
Knowledge of AWS products
Ability to solve customer issues

Responsibilities

Manage enterprise customer relationships
Provide technical support to clients
Identify customer needs and technical requirements
Coordinate with internal teams for service enhancement
Deliver effective solutions to complex customer issues
Monitor account health and service usage
Prepare reports and presentations for clients

Must Have skills

Account managementCustomer communicationAWS knowledgeTechnical supportProblem-solving

Nice To Have Skills

Project managementSales experienceData analysisTeam collaborationPresentation skills

Tools Knowledge Requried

AWSCRM softwareMicrosoft OfficeData visualization toolsCommunication platforms

Job Keywords

Technical Account ManagerAWScustomer supporttechnical supportaccount management

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