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Technical Account Manager
Semesteria
Posted
3 weeks ago

Manila, National Capital Region

Onsite

PHP 50K

Full Time

Job Categories

Support Sales Management Technology Customer

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Sema Summary

The Technical Account Manager role involves overseeing customer success, providing technical support, and managing client relationships. This position requires a strong understanding of technology and excellent communication skills. Responsibilities include troubleshooting customer issues and ensuring successful implementation of company solutions. Candidates should be proactive in anticipating client needs and driving satisfaction. The role is based in Manila, Philippines, and offers a competitive salary.

About Company

Semesteria is focused on delivering outstanding customer success through innovative technical solutions and strong client relationships.

Core Requirements

Bachelor's degree in a relevant field
Experience in account management or customer support
Proficiency in technical problem-solving
Strong communication skills
Ability to build client relationships

Responsibilities

Manage customer accounts and success metrics
Assist clients in troubleshooting technical issues
Provide product training and support to users
Act as a liaison between clients and technical teams
Monitor client satisfaction and address concerns proactively
Ensure successful implementation of solutions
Develop strategic plans for customer account growth

Must Have skills

Technical supportCustomer managementProblem-solvingCommunicationRelationship building

Nice To Have Skills

Project managementData analysisSales skillsNegotiationProduct knowledge

Job Keywords

Technical Account ManagerCustomer SuccessAccount ManagementSupportCommunication

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