Tech Support Representative
Cognizant
Posted
2 weeks ago
Cebu
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
Cognizant is seeking a Tech Support Representative in Cebu. This role involves providing assistance to customers regarding technical issues within a BPO environment. Candidates ideally should have previous BPO experience. This full-time position is designed for those seeking to enhance their support skills while engaging directly with customers.
About Company
Cognizant is a leading provider of information technology and business process services, offering a wide range of solutions to help organizations optimize operations and improve efficiencies.
Core Requirements
- High school diploma
- BPO experience required
- Knowledge of technical support
- Excellent communication skills
- Customer-focused attitude
Responsibilities
- Assist customers with technical inquiries.
- Diagnose and troubleshoot issues.
- Provide clear instructions to users.
- Document customer interactions.
- Escalate complex issues to senior support.
- Maintain a high level of customer satisfaction.
- Collaborate with team members.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Technical Support Representative
Asurion
Mabalacat, Central Luzon, Philippines
Sales Support Representative
Xerox
Cebu, Central Visayas, Philippines
Customer Support Representative
Universal Access and Systems Solutions Inc.
Pasig, National Capital Region, Philippines
Customer Support Representative
Cooee Inc
Iloilo, Western Visayas
Technical Sales Representative
BAKELS PHILIPPINES, INC.
National Capital Region, Philippines
Bilingual Customer Support Representative
Sutherland
Mandaluyong
Telesales Representative
Welcome Bank - Rural Bank
Pasig City, Philippines
Sales Representative
TSD Global
Taguig, National Capital Region, Philippines
Sales Representative
ASP Solutions OPC
Taguig, National Capital Region, Philippines
Sales Representative
Concentrix
Pasay, National Capital Region
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.