Tech Support Practitioner
Accenture services Pvt Ltd
Posted
last month
Bengaluru, Karnataka, India
Remote
INR 60K
Mid Level
Full Time
Sema Summary
We are looking for a skilled Tech Support Practitioner to manage client interactions and ensure system reliability. The role requires expertise in problem management and a strong understanding of Telecom OSS/BSS processes.
About Company
Accenture services Pvt Ltd is a leading global professional services company specializing in IT and consulting services.
Core Requirements
- 15 years full-time education
- Minimum 5 years of experience in Problem Management
- Expertise in Amdocs tools
- In-depth knowledge of Telecom OSS/BSS
- Strong analytical and problem-solving skills
Responsibilities
- Lead root cause analysis for incidents.
- Identify and analyze incident trends.
- Oversee problem management lifecycle.
- Collaborate with Incident Management teams.
- Perform technical triage using Amdocs tools.
- Maintain a knowledge base for incident resolution.
- Provide reports on problem management activities.
Must Have skills
Job Keywords
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