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Tech Support Practitioner
Accenture
Posted
4 weeks ago

Gurugram, Haryana, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Tech IT Customer Service

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Sema Summary

The Tech Support Practitioner role at Accenture involves assisting users with technical issues and providing solutions to improve their experience. The position is based in Gurugram, India, and is suitable for junior-level candidates with basic IT support skills. Responsibilities include troubleshooting issues, communicating effectively, and ensuring customer satisfaction. Candidates should possess a solid foundation in technology and problem-solving skills while being ready to work in a full-time capacity.

About Company

Accenture is a leading global professional services company specializing in IT services and consulting, known for its innovative solutions and commitment to excellence.

Core Requirements

Bachelor's degree in IT
Basic troubleshooting skills
Customer service experience
Effective communication skills
Problem-solving ability

Responsibilities

Assist users with technical problems
Troubleshoot software and hardware issues
Provide solutions to improve user experience
Communicate effectively with clients
Document issues and resolutions
Ensure customer satisfaction
Collaborate with the IT team on projects

Must Have skills

Technical supportCommunicationProblem-solvingCustomer serviceTroubleshooting

Nice To Have Skills

Team collaborationCritical thinkingTime management

Job Keywords

tech supportcustomer serviceIT supporttroubleshootingcommunication

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