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Tech Support Practitioner
Accenture
Posted
4 weeks ago

Gurugram, Haryana, India

Onsite

INR 50K

Full Time

Job Categories

Support IT Technology Management Service

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Sema Summary

The Tech Support Practitioner role at Accenture involves providing on-site technical support in Gurugram, Haryana, India. The position requires problem-solving skills and a focus on customer service. While specific experience level is not mentioned, it is assumed to require foundational tech support expertise. The role offers a full-time employment opportunity with a competitive salary. Benefits have not been specified.

About Company

Accenture is a leading global professional services company, specializing in digital, cloud, and security services. They provide innovative solutions to a diverse range of industries worldwide.

Core Requirements

Technical support experience
Problem-solving skills
Customer service orientation
Ability to work in a team
Basic IT knowledge

Responsibilities

Provide technical assistance to users
Diagnose hardware and software issues
Respond to service requests promptly
Document troubleshooting steps taken
Collaborate with other IT staff
Train users on system functionalities
Ensure customer satisfaction

Must Have skills

Technical supportCommunicationProblem-solvingCustomer serviceTeamwork

Nice To Have Skills

ITIL knowledgeNetwork troubleshootingHardware maintenance

Tools Knowledge Requried

Ticketing systemRemote access softwareMicrosoft Office

Job Keywords

Tech SupportIT SupportCustomer ServiceTroubleshootingTechnical Assistance

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