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Tech Support Practitioner
Accenture services Pvt Ltd
Posted
3 weeks ago

Greater Kolkata Area

Onsite

INR 30K

Full Time

Job Categories

Support IT Technology Customer Service

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Sema Summary

The Tech Support Practitioner role at Accenture involves providing on-site support in the Greater Kolkata Area. The position focuses on resolving technical issues and assisting users with IT solutions. Candidates must be proficient in troubleshooting and customer service skills. This is a full-time role without specified experience requirements, ensuring opportunities for various skill levels. The estimated salary for this position is INR30000 per month.

About Company

Accenture services Pvt Ltd is a leading global professional services company, specializing in IT services and consulting.

Core Requirements

Technical troubleshooting experience
Strong communication skills
Customer service expertise
Ability to work in a team
Problem-solving skills

Responsibilities

Provide technical support to users
Assist in troubleshooting hardware and software issues
Document and track user queries
Work closely with IT teams for issue resolution
Educate users on IT best practices
Maintain records of support requests
Ensure customer satisfaction in service delivery

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceTeam collaboration

Nice To Have Skills

Knowledge of IT systemsTime management

Tools Knowledge Requried

Helpdesk softwareTicketing systemRemote desktop tools

Job Keywords

Tech SupportIT SupportCustomer ServiceTroubleshootingHelpdesk

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