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Tech Support Engineer
LimeChat
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Temporary

Job Categories

Support Technical IT Customer Service

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Sema Summary

LimeChat is seeking a Tech Support Engineer based in Bengaluru, India. The role involves assisting customers with technical issues, troubleshooting problems, and providing effective solutions. The position is temporary and caters to candidates who are proficient in customer service and technical support. The estimated salary is INR 30,000 per month. Prompt communication with team members and customers is crucial to ensure a high level of service.

About Company

LimeChat specializes in providing innovative chat solutions for businesses, enhancing customer interactions with technology.

Core Requirements

Technical degree
Customer service experience
Problem-solving skills
Communication skills
Ability to work on-site

Responsibilities

Assist customers with technical inquiries
Troubleshoot hardware and software issues
Document technical issues and solutions
Collaborate with the technical team
Provide timely updates to customers
Ensure high customer satisfaction
Participate in training sessions

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationTeamwork

Nice To Have Skills

Familiarity with chat platformsTime managementAdaptabilityTechnical writingCustomer relationship management

Tools Knowledge Requried

Support softwareTicketing systemCommunication tools

Job Keywords

Tech SupportCustomer ServiceTroubleshootingTechnical SkillsProblem Solving

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