Tech Support Analyst
Caterpillar Inc.
Posted
3 weeks ago
Chennai, Tamil Nadu, India
Onsite
INR 60K
Full Time
Sema Summary
Caterpillar Inc. is looking for a Tech Support Analyst based in Chennai, Tamil Nadu, India. This full-time role involves providing technical assistance and support to customers, troubleshooting issues, and resolving problem areas. Candidates should have excellent communication skills and a strong understanding of tech support dynamics. The estimated salary for this position is around INR 60,000 per month.
About Company
Caterpillar Inc. is a global leader in manufacturing machinery and equipment. The company is known for its commitment to quality and innovation in the heavy equipment sector.
Core Requirements
- Bachelor's degree in relevant field
- Strong communication skills
- Experience in technical support
- Problem-solving abilities
- Ability to work under pressure
Responsibilities
- Provide technical support and assistance.
- Troubleshoot and resolve customer issues.
- Maintain accurate records of support requests.
- Collaborate with engineering teams for complex problems.
- Educate customers on product usage.
- Monitor support tickets and follow up with clients.
- Contribute to improving support processes.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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