Team Manager
Alorica
Posted
last month
Sahibzada Ajit Singh Nagar, Punjab, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Team Manager oversees customer experience operations. This role involves managing and leading a team to ensure high-quality service delivery.
About Company
Alorica provides customer experience solutions for various businesses worldwide.
Core Requirements
- Bachelor's degree in relevant field.
- Experience in customer service environment.
- Strong leadership and team management skills.
- Ability to analyze customer feedback.
- Excellent communication skills.
Responsibilities
- Manage the customer service team.
- Ensure high levels of customer satisfaction.
- Train and mentor team members.
- Analyze performance metrics.
- Implement process improvements.
- Handle escalated customer issues.
- Develop team schedules and workflows.
Must Have skills
Job Keywords
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