Team Leader
UOB
Posted
3 weeks ago
Singapore
Remote
SGD 5K
Full Time
Sema Summary
The position involves leading the Client Service Support Team at UOB. Responsibilities include managing team performance, ensuring excellent customer service, and developing strategies for customer satisfaction. Candidates need strong leadership and communication skills and should ideally have experience in a client-facing environment. The role is hybrid and based in Singapore, with a competitive salary package. Benefits might include professional development opportunities.
About Company
UOB is a leading bank in Asia, known for its commitment to service excellence and customer satisfaction.
Core Requirements
- Bachelor's degree
- Minimum 5 years of experience in customer service
- Leadership experience in a team setting
- Strong problem-solving skills
- Excellent communication skills
Responsibilities
- Lead and manage the Customer Service team.
- Develop customer service strategies.
- Monitor team performance and metrics.
- Ensure adherence to service standards.
- Train and mentor team members.
- Respond to escalated customer issues.
- Collaborate with other departments.
Must Have skills
Nice To Have Skills
Job Keywords
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