Team Leader
U Mobile
Posted
3 weeks ago
Kuala Lumpur
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
U Mobile is seeking a Team Leader for its Contact Centre in Kuala Lumpur. The ideal candidate should possess experience in customer service and team management. Responsibilities include overseeing day-to-day operations, ensuring customer satisfaction, and providing guidance to team members. Candidates with a background in telecom and strong leadership skills are preferred. This full-time position offers competitive salary and opportunities for growth.
About Company
U Mobile is a dynamic telecommunications company in Malaysia focused on delivering innovative solutions and excellent customer service.
Core Requirements
- Bachelor's degree
- Experience in customer support
- Strong leadership abilities
- Knowledge of telecommunications
- Problem-solving skills
Responsibilities
- Lead the Contact Centre team
- Oversee daily operations
- Ensure high customer satisfaction
- Train and mentor staff
- Implement process improvements
- Monitor team performance
- Report on customer service metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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