Team Lead
Cognizant
Posted
3 weeks ago
Greater Kuala Lumpur
Remote
MYR 8K
Mid Level
Full Time
Sema Summary
Cognizant is seeking a Team Lead for their BD Direct Support team in Greater Kuala Lumpur. This role emphasizes leadership in managing support operations, requiring a blend of technical expertise and customer service skills. The ideal candidate will have mid-level experience and be capable of working in a hybrid environment, overseeing a team while ensuring optimal support for clients. This position also offers insight into industry practices through a prominent company.
About Company
Cognizant is a leading provider of technology solutions with a focus on innovation and customer success, shaping the future of business through their diverse service offerings.
Core Requirements
- Bachelor's degree
- Leadership experience
- Customer service expertise
- Technical proficiency
- Problem-solving skills
Responsibilities
- Lead the BD Direct Support team
- Ensure high-quality customer service
- Manage team performance and development
- Collaborate with other departments
- Analyze support metrics
- Implement process improvements
- Communicate effectively with stakeholders
Must Have skills
Nice To Have Skills
Job Keywords
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