Team Lead
Boldr
Posted
3 weeks ago
Pasig, National Capital Region, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
As a Team Lead at Boldr, you will supervise a team to execute client-defined processes while managing sensitive information. The role requires attention to detail and productivity management. You will monitor performance metrics and ensure quality standards are met. Ideal candidates should have at least one year of leadership experience, effective communication skills, and a passion for client satisfaction.
About Company
Boldr is a global B-Corp committed to providing meaningful work opportunities while delivering excellent client experiences. With over 1,000 employees across five countries, they focus on ethical talent outsourcing.
Core Requirements
- Bachelor's Degree
- 1 year of leadership experience
- Knowledge of cloud applications
- Excellent communication skills
- Customer orientation
Responsibilities
- Supervise and lead a team during shifts
- Implement quality control procedures
- Monitor key performance metrics
- Train new associates and provide ongoing training
- Maintain effective communication channels
- Address operational challenges
- Manage helpdesk and escalate issues as needed
Benifits
- Private Health Insurance
- Paid Time Off
- Training & Development
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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