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eClerx

Team Lead

eClerx

Posted

3 weeks ago

Muntinlupa City

Onsite

PHP 40K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Team Lead at eClerx, you will oversee the credit control and customer service team in Muntinlupa City. This role requires effective leadership to ensure optimal customer satisfaction and efficient credit management. Candidates should possess relevant experience in customer support and financial oversight. This position is full-time and on-site, providing an excellent opportunity for career growth.

About Company

eClerx is a leader in providing business process management and outsourced services, focusing on enhancing client satisfaction and operational efficiencies.

Core Requirements

  • Bachelor's degree in Finance or related field.
  • 3 years experience in customer service or finance.
  • Proven leadership skills.
  • Strong analytical abilities.
  • Excellent communication skills.

Responsibilities

  • Lead a team in credit control operations.
  • Ensure quality standards in customer services.
  • Implement process improvements.
  • Manage team performance and reporting.
  • Train and develop team members.
  • Collaborate with other departments.
  • Analyze financial data and present findings.

Must Have skills

LeadershipCredit ControlFinancial AnalysisCustomer ServiceProblem Solving

Nice To Have Skills

Project ManagementData Analysis

Tools Knowledge Requried

ExcelCRM SoftwareReporting Tools

Job Keywords

Credit ControlTeam ManagementCustomer InteractionAnalytical SkillsFinance

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