Support Technician
Gabtech Global, LLC
Posted
last month
Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
The Support Technician 1 provides technical support for backup and disaster recovery systems. This role is ideal for individuals looking to apply their technical skills in a customer-focused environment.
About Company
Gabtech Global, LLC specializes in providing live human support to entrepreneurs and professionals, helping them grow their businesses by outsourcing daily tasks.
Core Requirements
- Bachelor's degree in computer science or equivalent experience.
- Two years of relevant experience as a support technician.
- Intermediate knowledge of Windows operating systems.
- Experience with service desk ticketing systems.
- Knowledge of VMware vSphere and Microsoft Hyper-V.
Responsibilities
- Manage backup and disaster recovery support tickets.
- Serve as the first contact for customer technical assistance.
- Perform troubleshooting using various diagnostic techniques.
- Resolve hardware and software issues for cloud systems.
- Provide excellent customer service and quick resolutions.
- Maintain technical documentation and service catalog.
- Assist with other customer issues and internal projects.
Must Have skills
Job Keywords
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