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Support Technician
NTT DATA North America
Posted
3 weeks ago

Bengaluru East

Onsite

INR 40K

Full Time

Job Categories

Support Technical IT Operations Engineering

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Sema Summary

As a Support Technician at NTT DATA North America, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role requires strong problem-solving skills and the ability to communicate effectively with users. This position is based in Bengaluru East and is a full-time on-site role. While specific experience requirements are not mentioned, candidates should be prepared for a fast-paced environment.

About Company

NTT DATA North America is a leading IT service provider specializing in technology and business solutions across various industries.

Core Requirements

Technical support experience
Understanding of computer systems
Strong problem-solving skills
Effective communication skills
Customer service orientation

Responsibilities

Provide technical support to users.
Troubleshoot hardware and software issues.
Assist with system installations and configurations.
Document and maintain support tickets.
Educate users on system functionalities.
Coordinate with other IT staff for complex issues.
Ensure all support requests are resolved in a timely manner.

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceTime management

Nice To Have Skills

Network troubleshootingHardware maintenanceSoftware installationTeam collaborationAdaptability

Tools Knowledge Requried

Helpdesk softwareRemote assistance toolsTicketing systemWindows OSLinux

Job Keywords

technical supportIT operationscustomer servicetroubleshootinghardware

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