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Support Specialist
Tyler Technologies
Posted
last month

Manila, National Capital Region, Philippines

Remote

PHP 30K

Intern Level

Full Time

Job Categories

Support Software Technology Customer Analysis

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Sema Summary

The Associate Support Specialist role focuses on providing entry-level software support to clients. Candidates should have a technological affinity and a passion for problem-solving.

About Company

Tyler Technologies provides integrated software and technology services primarily to the public sector. The company aims to empower government entities to operate efficiently with its innovative solutions.

Core Requirements

Bachelor's degree in a related field.
Excellent interpersonal skills.
Effective decision-making skills.
Strong organizational skills.
Basic knowledge of database structures.

Responsibilities

Provide inbound software support to resolve client inquiries.
Analyze data reports and web technologies.
Determine issue resolution independently or with a team.
Communicate to manage client expectations.
Use client management systems for tracking issues.
Perform Quality Assurance testing for software upgrades.
Commit to expanding technological skills.

Must Have skills

Interpersonal skillsProblem-solvingOrganizational skillsAnalytical abilityBasic SQL knowledge

Job Keywords

software supportcustomer servicetroubleshootingdata analysisQuality Assurance

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