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Support Specialist
Cartrack
Posted
yesterday

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Remote

MYR 4K

Junior Level

Full Time

Job Categories

Support IT Service Customer Technology

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Sema Summary

As a Support Specialist at Cartrack, you will be responsible for assisting customers with technical issues related to our products. This role requires strong problem-solving skills and the ability to communicate effectively with customers. You will work in a hybrid environment, which combines remote work with in-office presence. A focus on customer service and technical support will be key in ensuring customer satisfaction and resolution of their queries. The ideal candidate should have some experience in customer support or IT.

About Company

Cartrack is a technology company that provides vehicle tracking and fleet management solutions. They are committed to enhancing vehicle security and efficiency for their clients through innovative technology and exceptional customer service.

Core Requirements

Bachelor's degree or equivalent experience
Knowledge of customer service principles
Basic technical troubleshooting skills
Ability to work in a hybrid environment
Effective communication skills

Responsibilities

Respond to customer inquiries about products and services.
Troubleshoot technical issues for customers.
Document customer interactions in the system.
Assist in the development of user guides.
Collaborate with other teams to resolve customer issues.
Provide feedback on customer service processes.
Assist in training new team members.

Must Have skills

Customer serviceTechnical supportProblem solvingCommunicationTeamwork

Nice To Have Skills

SQL knowledgeCRM softwareRemote support toolsData analysisProduct training

Tools Knowledge Requried

CRMRemote support softwareData analytics tools

Job Keywords

supportcustomer servicetechnical assistanceITproblem solving

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