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Jiwan Tech

Support Manager

Jiwan Tech

Posted

2 weeks ago

Madhyapur Thimi, Nepal

Onsite

NPR 60K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Jiwan Tech is seeking a Support Manager based in Madhyapur Thimi, Nepal. In this full-time role, you will oversee customer support operations, ensuring exemplary service delivery. The ideal candidate will have mid-level experience in managing teams and handling customer inquiries effectively. Compensation is competitive with a monthly salary of NPR60,000. This is an on-site position, ideal for candidates looking to grow within a supportive company.

About Company

Jiwan Tech is a technology-focused company dedicated to providing exceptional support and solutions for our clients.

Core Requirements

  • Bachelor's degree
  • 3 years customer support experience
  • Team management skills
  • Strong communication skills
  • Problem-solving abilities

Responsibilities

  • Manage customer support team
  • Resolve customer issues
  • Develop support procedures
  • Train support staff
  • Monitor service metrics
  • Ensure customer satisfaction
  • Collaborate with other departments

Must Have skills

LeadershipCommunicationCustomer serviceProblem-solvingTeam management

Nice To Have Skills

Technical knowledgeData analysisConflict resolutionProject managementTime management

Tools Knowledge Requried

CRM SoftwareHelp Desk ToolsReporting ToolsCommunication Platforms

Job Keywords

Support ManagerCustomer ServiceTeam LeadershipProblem SolvingManagement

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