Support Manager
BCE Global Tech
Posted
3 weeks ago
Bengaluru, Karnataka, India
Onsite
INR 60K
Full Time
Sema Summary
The Support Manager role at BCE Global Tech in Bengaluru focuses on overseeing L2 support within the organization. This position requires managing service delivery, ensuring customer satisfaction, and enhancing team performance. Candidates should ideally possess a background in IT support and management. The job promotes a collaborative work environment and offers an opportunity to expand professional skills while addressing customer needs effectively.
About Company
BCE Global Tech specializes in providing comprehensive technological solutions and support services, fostering innovation and efficiency in the IT sector.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in technical support
- Strong customer service skills
- Ability to manage a team
- Knowledge of troubleshooting processes
Responsibilities
- Oversee L2 support operations
- Manage and mentor support staff
- Ensure timely resolution of customer issues
- Develop training materials for team members
- Analyze support metrics for performance enhancement
- Collaborate with cross-functional teams
- Participate in strategic planning for service improvement
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Support Manager
eOxegen - Track Four Infotec
Kolkata metropolitan area, West Bengal, India
Support Manager
M&G Global Services Private Limited
Mumbai, India
Account Support Manager
Hewlett Packard Enterprise
Bangalore Urban, Karnataka, India
Customer Support Manager
Adani Group
Mundra, Gujarat, India
Customer Support Manager
Invoicemart
Thane, Maharashtra, India
Customer Support Manager
insightsoftware
Hyderabad, Telangana, India
Technical Support Manager
MicroPort
Mumbai, Maharashtra, India
Automation Support Manager
Semesteria
Chennai, Tamil Nadu, India
Export Manager
TIGI HR
Mumbai, Maharashtra, India
Export Manager
Technomed Devices India Private Limited
Lucknow, Uttar Pradesh, India
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.