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Support Escalation Engineer
Microsoft
Posted
yesterday

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia

Remote

MYR 5K

Mid Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

As a Support Escalation Engineer at Microsoft, you will be responsible for resolving complex technical issues and providing exceptional customer support. The role requires strong troubleshooting skills, effective communication, and the ability to work collaboratively with engineering teams. Ideal candidates should have mid-level experience in technical support, preferably within IT or software environments. This is a full-time position based in Bukit Jalil, Malaysia, with hybrid work options available.

About Company

Microsoft is a leading global technology company that develops and licenses a wide range of software products and services. They are committed to innovation and providing support to customers across the world.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong troubleshooting skills
Excellent communication abilities
Ability to work in a hybrid environment

Responsibilities

Handle technical escalation issues
Troubleshoot complex software problems
Collaborate with engineering teams
Provide timely customer support
Document support interactions
Assist in improving support processes
Educate customers on product features

Must Have skills

TroubleshootingCommunicationTechnical SupportProblem SolvingCustomer Service

Nice To Have Skills

CollaborationDocumentationTime ManagementIndustry Knowledge

Tools Knowledge Requried

Ticketing SystemRemote DesktopKnowledge BaseCommunication Tools

Job Keywords

Support EngineerTechnical SupportCustomer ServiceEscalationTroubleshooting

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