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Support Escalation Engineer
Microsoft
Posted
yesterday

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia

Remote

MYR 5K

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

The Support Escalation Engineer role at Microsoft involves addressing technical issues in a hybrid work environment. Responsibilities include troubleshooting and resolving escalated technical problems efficiently while ensuring excellent customer service. Candidates should have a strong background in technical support and customer interactions, preferably within IT. While specific salary details are not provided, a reasonable estimate for Malaysia suggests a monthly salary of around MYR5000. This position appears ideal for individuals seeking a vibrant tech career.

About Company

Microsoft is a leading technology company known for its software products, services, and cloud solutions, aiming to empower every person and organization on the planet to achieve more.

Core Requirements

Technical support experience
Strong troubleshooting skills
Excellent communication abilities
Customer service orientation
Adaptability to hybrid work environment

Responsibilities

Troubleshoot escalated technical issues.
Provide timely resolutions to customer inquiries.
Communicate effectively with clients.
Document and escalate problems when necessary.
Work collaboratively with technical teams.
Maintain customer satisfaction standards.
Participate in training sessions for new technologies.

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceTechnical documentation

Nice To Have Skills

Cloud technologiesSoftware developmentTeam collaborationData analysis

Tools Knowledge Requried

Remote desktopTicketing systemCollaboration toolsKnowledge base

Job Keywords

SupportTechnicalEngineeringCustomerTroubleshooting

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