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Support Engineer
Semesteria
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 4K

Full Time

Job Categories

Support Engineering IT Customer Technical

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Sema Summary

The Support Engineer position requires a skilled individual to assist customers in troubleshooting technical issues. Responsibilities include providing support on various technical platforms, ensuring high customer satisfaction, and collaborating with engineering teams. Ideal candidates should possess a mix of technical knowledge and excellent communication skills. The role is based in Singapore and full-time, focusing on enhancing customer experience.

About Company

Semesteria is committed to providing high-quality support and innovative solutions in the technology sector.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong problem-solving skills
Excellent communication abilities
Familiarity with customer service protocols

Responsibilities

Assist customers with technical issues
Provide solutions to software and hardware problems
Maintain documentation of support requests
Collaborate with engineers to improve services
Train customers on product usage
Monitor system performance and resolve outages
Ensure customer satisfaction and follow up on issues

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceTime management

Nice To Have Skills

Cloud servicesDatabase managementScriptingNetworkingTeam collaboration

Tools Knowledge Requried

Support softwareTicketing systemRemote access toolsDatabase toolsCommunication platforms

Job Keywords

SupportEngineerTechnicalCustomer ServiceIT

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