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Support Engineer
Salesforce
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 30K

Full Time

Job Categories

Support Engineer Cloud Sales Technology

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Sema Summary

The Salesforce Support Engineer specializes in providing technical assistance for Industries and Revenue Cloud offerings. The role involves troubleshooting issues and ensuring users achieve their objectives effectively. Candidates are expected to possess relevant technical skills, ideally with a background in cloud services. Located in Bengaluru, this full-time position may allow for hybrid working arrangements. The estimated salary is competitive for the region.

About Company

Salesforce is a global leader in customer relationship management software, offering a comprehensive suite of services designed to help businesses manage their customer data efficiently.

Core Requirements

Bachelor's degree in a relevant field
Experience with Salesforce products
Strong analytical skills
Excellent communication skills
Customer service experience

Responsibilities

Provide technical support for Salesforce products
Troubleshoot and resolve customer issues
Document support processes and solutions
Collaborate with development teams on product improvements
Train users on how to utilize Salesforce features
Assist in the implementation of Salesforce solutions
Maintain customer satisfaction levels

Must Have skills

Salesforce expertiseAnalytical skillsProblem-solvingCustomer serviceCommunication skills

Nice To Have Skills

Cloud technology knowledgeScripting skillsProject managementTeam collaborationTechnical writing

Tools Knowledge Requried

SalesforceJIRASlackGoogle WorkspaceZoom

Job Keywords

SalesforceSupportCloudEngineeringTechnical

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