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Support Engineer
Rimini Street
Posted
3 weeks ago

Malaysia

Remote

MYR 5K

Full Time

Job Categories

Support IT Engineering Remote Full-time

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Sema Summary

Rimini Street is seeking a Support Engineer to join their remote team in Malaysia. This full-time position involves providing technical support for SAP solutions, troubleshooting issues, and ensuring client satisfaction. The ideal candidate will possess expertise in systems support and be able to communicate effectively with clients. While specific experience levels weren't mentioned, candidates with a background in IT support or engineering will be preferred.

About Company

Rimini Street is a global leader in Oracle and SAP support, helping organizations reduce operational costs while ensuring continued performance and compliance. The company focuses on delivering exceptional service and innovative solutions to clients across various industries.

Core Requirements

Bachelor's degree in Computer Science or related field
Experience in technical support
Strong problem-solving skills
Excellent communication skills
Familiarity with SAP solutions

Responsibilities

Provide technical support to clients.
Troubleshoot and resolve SAP issues.
Communicate effectively with clients.
Maintain documentation of support processes.
Collaborate with other team members.
Ensure customer satisfaction with solutions.
Stay updated on SAP product changes.

Must Have skills

Technical supportSAP knowledgeProblem-solvingCommunicationDocumentation

Nice To Have Skills

Client managementTeam collaborationCustomer serviceAdaptabilityTime management

Tools Knowledge Requried

SAPTicketing systemRemote desktop toolsDocumentation softwareCommunication platforms

Job Keywords

SAPSupportTechnicalEngineerRemote

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