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Support Engineer
Michelin
Posted
3 weeks ago

Pune, Maharashtra, India

Onsite

INR 40K

Full Time

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Support Engineering Customer IT Service

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Sema Summary

The Support Engineer at Michelin will be responsible for delivering technical assistance to the clients. The role requires strong problem-solving skills, along with a good understanding of engineering principles. Candidates will need to communicate effectively, manage client queries efficiently, and work in a challenging environment. This position is located in Pune, Maharashtra, India, and aims to support the company's technical operations. Michelin offers a full-time role for committed individuals looking to grow in the engineering support field.

About Company

Michelin is a global leader in tire manufacturing, known for innovation and sustainability in its products and services. The company focuses on enhancing mobility by providing high-quality tires and integrated travel solutions.

Core Requirements

Bachelor's degree in Engineering or related field
Excellent troubleshooting skills
Strong communication abilities
Ability to work under pressure
Customer service experience

Responsibilities

Provide technical support to clients
Diagnose and resolve customer issues
Maintain documentation of solutions
Collaborate with engineering teams
Train customers on product usage
Monitor service requests and ensure timely resolution
Report on customer feedback and trends

Must Have skills

Problem-solvingCommunicationTechnical SupportClient ManagementEngineering Principles

Nice To Have Skills

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