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Support Engineer
Hexnode
Posted
2 days ago

Metro Manila

Onsite

PHP 40K

Mid Level

Full Time

Job Categories

Support Engineering IT Customer Technical

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Sema Summary

Hexnode is seeking a mid-level Support Engineer in Metro Manila to provide technical assistance for their products. The role involves troubleshooting issues, assisting customers with inquiries, and working collaboratively with cross-functional teams. Candidates should have a background in technical support and a good understanding of IT systems. This position is full-time and office-based, ideal for individuals with a problem-solving mindset and customer service skills.

About Company

Hexnode is a technology company that provides secure mobile device management solutions tailored to businesses. They emphasize customer satisfaction and product effectiveness.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong troubleshooting skills
Excellent communication skills
Ability to work collaboratively

Responsibilities

Provide technical support for Hexnode products
Troubleshoot customer issues effectively
Assist clients with product setup and configuration
Collaborate with the engineering team for escalated issues
Maintain documentation of support requests
Engage in customer follow-up to ensure satisfaction
Participate in training sessions to enhance product knowledge

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceProblem-solving

Nice To Have Skills

Knowledge of IT systemsExperience with ticketing systemsFamiliarity with networkingTime managementAdaptability

Tools Knowledge Requried

Ticketing systemRemote desktop softwareKnowledge baseDocumentation toolsCommunication platforms

Job Keywords

Support EngineerTechnical SupportIT SolutionsCustomer AssistanceTroubleshooting

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