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Support Engineer
Alight Solutions
Posted
3 weeks ago

Gurgaon, Haryana

Onsite

INR 50K

Full Time

Job Categories

Support Engineering IT Technology Operations

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Sema Summary

The Support Engineer role at Alight Solutions involves addressing and resolving technical issues faced by customers. Candidates should have experience with IT support and familiarity with support frameworks. The position is full-time and requires strong problem-solving skills. The job is located in Gurgaon, Haryana, India. A reasonable salary estimate is provided based on location and role. Additional benefits may apply.

About Company

Alight Solutions is a technology-enabled company providing services in HR and business operations to help organizations optimize processes. They focus on innovative solutions and customer satisfaction.

Core Requirements

Bachelor's degree
Experience in IT support
Problem-solving skills
Strong communication skills
Ability to work on-site

Responsibilities

Resolve customer technical issues
Provide timely support and solutions
Maintain customer satisfaction
Collaborate with technical teams
Document support processes
Train users on system use
Monitor support ticket system

Must Have skills

IT supportCommunicationProblem-solvingTechnical troubleshootingCustomer service

Nice To Have Skills

Project managementCRM softwareData analysis

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