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Alight Solutions

Support Engineer

Alight Solutions

Posted

3 weeks ago

Gurgaon, Haryana

Onsite

INR 50K

Full Time

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Experience

Industry

Sema

Sema Summary

The Support Engineer role at Alight Solutions involves addressing and resolving technical issues faced by customers. Candidates should have experience with IT support and familiarity with support frameworks. The position is full-time and requires strong problem-solving skills. The job is located in Gurgaon, Haryana, India. A reasonable salary estimate is provided based on location and role. Additional benefits may apply.

About Company

Alight Solutions is a technology-enabled company providing services in HR and business operations to help organizations optimize processes. They focus on innovative solutions and customer satisfaction.

Core Requirements

  • Bachelor's degree
  • Experience in IT support
  • Problem-solving skills
  • Strong communication skills
  • Ability to work on-site

Responsibilities

  • Resolve customer technical issues
  • Provide timely support and solutions
  • Maintain customer satisfaction
  • Collaborate with technical teams
  • Document support processes
  • Train users on system use
  • Monitor support ticket system

Must Have skills

IT supportCommunicationProblem-solvingTechnical troubleshootingCustomer service

Nice To Have Skills

Project managementCRM softwareData analysis

Tools Knowledge Requried

Ticketing systemCommunication toolsRemote support software

Job Keywords

Support EngineerTechnical SupportITCustomer ServiceTroubleshooting

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