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Support Engineer
Semesteria
Posted
3 weeks ago

Bengaluru, Karnataka

Onsite

INR 30K

Full Time

Job Categories

Support Engineering IT Customer Technical

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Sema Summary

We are seeking a Support Engineer to provide 24×7 technical support based in Bengaluru. The role involves resolving customer queries, maintaining service quality, and collaborating with other teams. Candidates should possess strong troubleshooting skills and a customer-oriented mindset. This is a full-time on-site position that requires flexibility in working hours. A competitive monthly salary will be offered based on experience.

About Company

Semesteria is a forward-thinking company focused on providing exceptional tech support and solutions in the industry.

Core Requirements

Technical degree or relevant experience
Strong communication skills
Problem-solving abilities
Experience with customer support
Knowledge in IT systems

Responsibilities

Provide 24/7 technical support
Resolve customer inquiries and issues
Collaborate with engineering teams
Document support cases
Monitor service performance
Assist in onboarding new users
Offer solutions for technical problems

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceIT knowledge

Nice To Have Skills

Team collaborationFlexibilityTime managementAdaptabilityProblem-solving

Tools Knowledge Requried

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