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Support Engineer
Adobe
Posted
last month

Bengaluru East, Karnataka, India

Onsite

INR 80K

Mid Level

Full Time

Job Categories

Support Engineering Customer Technology Software

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Sema Summary

The Developer Relations Support Engineer will empower developers to integrate with Adobe Express effectively. This role focuses on providing technical support, troubleshooting integrations, and improving the developer experience.

About Company

Adobe is the global leader in digital media and digital marketing solutions, empowering creativity and delivering immersive experiences across various platforms.

Core Requirements

Bachelor's degree in Computer Science or related field.
6+ years of technical support experience.
Strong understanding of JavaScript and web concepts.
Experience collaborating with external developers.
Outstanding problem-solving skills.

Responsibilities

Collaborate with developers to troubleshoot issues.
Diagnose complex issues involving APIs and integrations.
Provide clear timelines for issue resolution.
Participate in community forums addressing challenges.
Refine support processes for efficiency.
Document patterns and insights for broader team awareness.
Monitor support metrics to identify improvement opportunities.

Must Have skills

JavaScriptAPI integrationProblem-solvingCommunication skillsAttention to detailTime managementCustomer empathy

Job Keywords

Technical SupportDeveloper RelationsJavaScriptAPIsTroubleshooting

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