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Support Developer
MAI
Posted
3 weeks ago

Jakarta Metropolitan Area

Onsite

IDR 6M

Junior Level

Full Time

Job Categories

Support Development IT Engineering Customer

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Sema Summary

The Support Developer role at MAI involves addressing technical inquiries and providing assistance to clients. This position requires a foundational understanding of software development and excellent communication skills. Located in Jakarta, this full-time role is suitable for junior candidates eager to grow in the IT support field. Benefits and specific salary details are not disclosed, but a competitive salary of IDR6,000,000 is assumed based on local standards. Company values include enhancing accessibility and community engagement.

About Company

MAI specializes in providing tech solutions and support services. The company emphasizes talent development and community engagement.

Core Requirements

Bachelor's in IT or related field
Basic knowledge of programming languages
Experience in customer support
Ability to troubleshoot technical issues
Excellent communication skills

Responsibilities

Assist clients with technical issues
Provide solutions to software-related queries
Document support cases and resolutions
Collaborate with the development team
Conduct basic software training for clients
Follow up on unresolved cases
Ensure client satisfaction and provide feedback

Must Have skills

Problem-solvingCommunicationBasic programmingCustomer serviceTechnical support

Nice To Have Skills

Time managementTeam collaborationAdaptability

Tools Knowledge Requried

Helpdesk softwareRemote support toolsDocumentation tools

Job Keywords

Customer SupportTechnical SupportSoftware DevelopmentProblem SolvingHelpdesk

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