Support Consultant
Basware
Posted
last month
Chandigarh, India
Remote
INR 45K
Mid Level
Full Time
Sema Summary
The Associate Support Consultant role involves delivering effective technical assistance to customers while enhancing satisfaction. Candidates should have a background in customer support and strong problem-solving skills.
About Company
Basware provides intelligent invoice lifecycle management solutions, ensuring efficiency and compliance for finance operations globally.
Core Requirements
- Bachelor's degree in a relevant field
- 2 years of customer support experience
- Strong analytical and problem-solving skills
- Exceptional communication skills
- Familiarity with SQL and ERP systems
Responsibilities
- Act as primary contact for customer inquiries.
- Analyze and troubleshoot issues systematically.
- Deliver high-quality resolutions adhering to standards.
- Provide exceptional customer service.
- Collaborate with technical teams for issue resolution.
- Follow up with customers for feedback.
- Contribute to the knowledge base and FAQs.
Must Have skills
Job Keywords
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