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Excis Compliance

Support Analyst

Excis Compliance

Posted

yesterday

Metro Manila

Onsite

PHP 40K

Junior Level

Full Time

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Skills

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Industry

Sema

Sema Summary

The Support Analyst position at Excis Compliance involves providing Windows, Unix, and VM support as part of a Level 2 support team. This role requires technical troubleshooting skills and a focus on customer service, facilitating efficient operations within a digital environment. Candidates should be proactive and willing to learn, with a preference for candidates possessing some experience in technical support roles. The position is based in Metro Manila and is full-time.

About Company

Excis Compliance specializes in IT solutions and support for businesses aiming to enhance their operational efficiency.

Core Requirements

  • Bachelor's degree in IT or related field
  • Basic understanding of Windows and Unix systems
  • Experience in customer service
  • Problem-solving skills
  • Ability to work on-site

Responsibilities

  • Provide Level 2 technical support
  • Troubleshoot Windows and Unix issues
  • Manage VM support tasks
  • Assist in the setup of new machines
  • Maintain system performance
  • Collaborate with IT teams
  • Document support processes

Must Have skills

Technical supportWindows knowledgeUnix skillsVM managementCustomer service

Nice To Have Skills

Networking conceptsScripting knowledgeIT certificationsAnalytical thinkingTeam collaboration

Tools Knowledge Requried

VMwareWindows OSLinuxTicketing systemsRemote access tools

Job Keywords

Technical SupportWindowsUnixVMCustomer Service

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