Support Analyst
lululemon
Posted
3 weeks ago
Bengaluru, Karnataka, India
Onsite
INR 60K
Junior Level
Full Time
Sema Summary
The Support Analyst role at lululemon involves assisting customers with technical issues and providing guidance on product usage. Candidates are expected to have problem-solving skills and be comfortable working with various IT tools. This is a full-time position based in Bengaluru, ideal for junior-level candidates looking to kickstart their careers in support analysis. Strong communication skills and customer service orientation are essential for success in this role.
About Company
lululemon is a leading athletic apparel company focused on creating innovative products that support the active lifestyle of its customers. Known for its community-driven approach, the company emphasizes a culture of health and well-being.
Core Requirements
- Bachelor's degree in IT or related field
- Basic knowledge of customer support
- Strong problem-solving skills
- Good communication skills
- Ability to work in a team
Responsibilities
- Assist customers with technical issues
- Provide product usage guidance
- Document customer interactions
- Collaborate with IT teams
- Train new staff members
- Manage customer inquiries
- Analyze support tickets for trends
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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