Supervisor
Conduent
Posted
2 weeks ago
Pasay
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Supervisor role at Conduent involves overseeing customer experience for a local telecommunications provider in Pasay, Philippines. The position requires mid-level management experience, focusing on managing teams and optimizing operational processes to enhance customer satisfaction. Responsibilities include resolving customer issues, training staff, and ensuring service quality. The role is full-time and offers a competitive salary.
About Company
Conduent is a leading provider of technology solutions and services, helping organizations optimize their operations and enhance customer experience. Our focus is on delivering efficient services across various sectors, including telecommunications.
Core Requirements
- Bachelor's degree
- Experience in customer service
- Team leadership skills
- Knowledge of telecommunications
- Problem-solving abilities
Responsibilities
- Oversee daily operations of the customer experience team
- Manage and motivate staff to achieve performance goals
- Resolve complex customer issues promptly
- Train new employees and provide ongoing support
- Ensure compliance with service quality standards
- Develop strategies to improve customer satisfaction
- Monitor performance metrics and report on team success
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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