Staff Technical Support Engineer
Saviynt
Posted
3 weeks ago
Bengaluru, Karnataka, India
Remote
INR 80K
Mid Level
Full Time
Sema Summary
The Staff Technical Support Engineer position at Saviynt in Bengaluru focuses on providing high-quality technical assistance to clients. You will be responsible for troubleshooting software issues, guiding users through problem-solving processes, and ensuring customer satisfaction. The role calls for mid-level experience in technical support, ideally with a background in IT or engineering. Saviynt offers a hybrid work environment, combining both remote and on-site work in a dynamic team. Candidates should be prepared for a full-time commitment in a fast-paced setting.
About Company
Saviynt is a cutting-edge technology company specializing in identity governance and management solutions. Their innovative platform empowers organizations to secure access and protect their valuable resources effectively.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in technical support
- Strong problem-solving skills
- Excellent communication skills
- Ability to work in a hybrid environment
Responsibilities
- Provide technical assistance to users
- Troubleshoot software issues
- Guide clients through solutions
- Document support processes
- Collaborate with engineering teams
- Ensure customer satisfaction
- Monitor ticketing system for updates
Must Have skills
Nice To Have Skills
Job Keywords
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