Sr Manager
Blackbaud India
Posted
3 weeks ago
Hyderabad, Telangana, India
Onsite
INR 90K
Senior Level
Full Time
Sema Summary
The Senior Manager in Customer Support at Blackbaud India will oversee the customer support team, ensuring high-quality service delivery. This role involves managing operations, driving customer satisfaction, and implementing best practices. The successful candidate should have substantial experience in customer support management and possess strong leadership skills. The position is based in Hyderabad, India, and is a full-time role that demands senior-level expertise.
About Company
Blackbaud is a leading provider of software and services for the nonprofit sector, committed to improving the way organizations support their missions.
Core Requirements
- Bachelor's degree
- 5+ years of customer support experience
- Strong leadership skills
- Excellent communication abilities
- Problem-solving capabilities
Responsibilities
- Manage the customer support team
- Ensure high-quality service delivery
- Drive customer satisfaction initiatives
- Implement best practices in customer support
- Analyze support team performance
- Train and mentor team members
- Collaborate with other departments to enhance service
Must Have skills
Nice To Have Skills
Job Keywords
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