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Software Support Specialist
R Systems
Posted
3 weeks ago

Sadar, Uttar Pradesh

Onsite

INR 30K

Full Time

Job Categories

Support Software IT Customer Technical

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Sema Summary

R Systems is seeking a Software Support Specialist to provide technical assistance and support to clients. The role focuses on troubleshooting software issues and delivering high-quality service to enhance user satisfaction. Prior experience in a support role is preferred. The position is based in Sadar, Uttar Pradesh, with full-time hours. Candidates should possess solid technical skills and excellent communication abilities.

About Company

R Systems is a leading technology company focused on providing innovative solutions and exceptional customer service.

Core Requirements

Bachelor's degree in Computer Science or related field
Experience in technical support
Strong analytical skills
Excellent communication abilities
Knowledge of software troubleshooting

Responsibilities

Provide technical support to end-users
Troubleshoot software-related issues
Document support cases and solutions
Assist in software installations and configurations
Collaborate with development teams on bugs
Train users on software functionalities
Maintain up-to-date knowledge of products

Must Have skills

Technical supportTroubleshootingCommunicationAnalytical skillsCustomer service

Nice To Have Skills

Software testingNetworking knowledgeDatabase managementProblem-solvingTeam collaboration

Tools Knowledge Requried

Helpdesk softwareTicketing systemsRemote support toolsDocumentation toolsKnowledge base software

Job Keywords

Software SupportTechnical AssistanceTroubleshootingCustomer ServiceIT Support

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