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Software Support Specialist
R Systems
Posted
3 weeks ago

Noida, Uttar Pradesh, India

Onsite

INR 40K

Full Time

Job Categories

Support Software IT Customer Technical

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Industry

Sema Summary

As a Software Support Specialist at R Systems, you will provide technical assistance and support to customers using the company’s software products. You will troubleshoot issues, guide users through solutions, and ensure customer satisfaction. This position requires strong communication skills and a solid understanding of software applications. The role is based in Noida, Uttar Pradesh, India, and offers a competitive salary and full-time employment.

About Company

R Systems is a technology and consulting firm specializing in software solutions for businesses. The company prioritizes customer satisfaction and innovation in its product offerings.

Core Requirements

Bachelor's degree in Computer Science
Experience in customer support
Strong troubleshooting skills
Knowledge of software applications
Excellent communication abilities

Responsibilities

Provide technical support to customers.
Troubleshoot and resolve software issues.
Guide users through software functionalities.
Document and report on issues.
Collaborate with technical teams for solutions.
Maintain customer satisfaction.
Conduct software training for users.

Must Have skills

Technical supportCustomer serviceTroubleshootingCommunicationSoftware knowledge

Nice To Have Skills

Project managementTeam collaborationProblem-solvingTime managementAdaptability

Tools Knowledge Requried

CRM softwareHelpdesk toolsCommunication platformsKnowledge management systems

Job Keywords

Customer supportSoftware assistanceTechnical skillsProblem-solvingCommunication

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