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Software Support Specialist
R Systems
Posted
3 weeks ago

Delhi, Delhi, India

Onsite

INR 30K

Full Time

Job Categories

Support Software IT Customer Service

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Sema Summary

R Systems is seeking a Software Support Specialist to join their team in Delhi. This role involves assisting customers with software-related inquiries, troubleshooting issues, and ensuring optimal software performance. Ideal candidates should possess strong communication skills and familiarity with software support practices. The position offers full-time employment in a supportive environment.

About Company

R Systems is a technology services company focused on providing comprehensive software solutions to enhance customer experience and operational efficiency.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Basic understanding of software troubleshooting
Customer service experience
Problem-solving skills

Responsibilities

Assist customers with software inquiries
Troubleshoot software issues
Document customer interactions
Collaborate with technical teams
Provide training on software usage
Monitor software performance metrics
Update help documentation as needed

Must Have skills

CommunicationTroubleshootingCustomer ServiceProblem Solving

Nice To Have Skills

Technical KnowledgeTeam Collaboration

Tools Knowledge Requried

Help Desk SoftwareDocumentation Tools

Job Keywords

Software SupportCustomer ServiceTroubleshootingIT SupportHelp Desk

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