Software Support Executive
FRENZIN SOFTWARES PVT.LTD
Posted
last month
Ahmedabad, Gujarat, India
Onsite
INR 30K
Junior Level
Full Time
Sema Summary
The Software Support Executive will provide technical support for software solutions and assist customers with queries. Key responsibilities include troubleshooting, documentation, and customer interaction.
About Company
FRENZIN SOFTWARES PVT.LTD is a mobile app and website development company based in Ahmedabad, India, specializing in IT solutions and services.
Core Requirements
- Graduate or Diploma in any field.
- Basic knowledge of computers and MS Excel.
- Good communication skills.
- Problem-solving attitude.
- 1-3 years of experience in a similar role.
Responsibilities
- Act as the first point of contact for customers.
- Provide technical support for software installation.
- Troubleshoot user-reported issues.
- Escalate complex issues to the engineering team.
- Maintain documentation of issues and resolutions.
- Train end-users on software features.
- Generate and share reports on support tickets.
Must Have skills
Job Keywords
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